Resolved

Blackboard has resolved the password issue. Thank you for your patience.

Blackboard has identified a bug and will apply a fix on 9/24/2020.

Investigating

There is an intermittent issue with Respondus and Blackboard recognizing the auto generated password. This give students a password error when attempting to access RLB tests. It happens to some test but not others and we are aren't sure why. We are in contact with both vendors. So far, the only alternate solution has been to re-create the test. CTS will update.

Began at:

Affected components
  • Academic Technologies
    • Respondus Lockdown Browser