Vendor-Reported Incident - TeamDynamix

Resolved
Resolved

User Impact: Users may be unable to view existing tickets or submit new ones

Current Status: Monitoring - Services have been restored at this point. We will continue to monitor to ensure system stability. The root cause was determined to be related to the Azure platform our services are hosted on, which Microsoft resolved.

Next Update: As available

Updated

User Impact: Users may be unable to view existing tickets or submit new ones

Current Status: Functionality has returned and is being monitored

Next Update: As available

Updated

User Impact: Users may be unable to view existing tickets or submit new ones

Current Status: Functionality has returned and is being monitored

Next Update: 9 AM

Recovering

User Impact: Users may be unable to view existing tickets or submit new ones

Current Status: Functionality has returned and is being monitored

Next Update: 5 PM

Investigating

The vendor has reported issues with the functionality of TeamDynamix and is working to resolve these issues. Updates will be provided as they become available.

Began at:

Affected components
  • IT Monitoring, Support, & Tracking
    • TeamDynamix