Multiple Campuses Reporting Issues Connecting to Blackboard

Resolved
Resolved

User Impact: Multiple campuses are reporting issues with resolving Blackboard both on and off-campus. Functionality may vary from campus to campus, and ISP to ISP.

Current Status: We have confirmed the issue from the vendor's perspective is resolved. Functionality continues to return, but will vary depending on Time to Live (TTL) set by an ISPs' DNS servers.

Next Update: N/A

Parent Incident: 20817738

Recovering

User Impact: Multiple campuses are reporting issues with resolving Blackboard both on and off-campus. Functionality may vary from campus to campus, and ISP to ISP.

Current Status: The vendor has confirmed they have resolved the error from their end, but issues may linger due to DNS server propagation. Functionality will return based on a per-ISP basis determined by their Time to Live (TTL) set for their DNS servers.

We will continue monitoring as functionality returns.

Next Update: As available

Parent Incident: 20817738

Investigating

User Impact: Multiple campuses are reporting issues with resolving Blackboard both on and off-campus. Functionality may vary from campus to campus, and ISP to ISP.

Current Status: Technicians are working to restore services for all users as soon as possible.

Next Update: 11 AM

Parent Incident: 20817738

Began at:

Affected components
  • Blackboard Learn