Self-Service Password Reset Tool Inaccessible

Resolved
Resolved

User Impact: Helpdesk users may be unable reset passwords. This may also affect account claiming and self-reset abilities for users.

Current Status: We believe functionality has been restored. Please report any lingering issues to the CTS Service Desk.

Updated

User Impact: Helpdesk users may be unable reset passwords. This may also affect account claiming and self-reset abilities for users.

Current Status: Functionality for helpdesk resets is back online. Account claiming and self-reset abilities are still impacted, and users should contact their campus helpdesk if a password reset is needed.

Next Update: As available

Investigating

User Impact: Helpdesk users may be unable reset passwords. This may also affect account claiming and self-reset abilities for users.

Current Status: Technicians are aware of the issue and we are working to restore services as soon as possible

Next Update: As available

Began at:

Affected components
  • Identity & Authentication
    • NetIQ