Current Incident - Civitas Degree Map/Schedule Planner

Resolved
Resolved

Civitas has resolved the incident. Thank you for your patience. For application incidents, please try clearing your cache and cookies if you are still experiencing problems.

Recovering

Civitas has put a fix into their SSO setup that seems to have resolved login issues. We are monitoring throughout the next 24 hours to see if log in issues continue to occur.

Updated

Update from Vendor: We have several Engineers working on this issue that have eliminated many potential causes. In doing so, they've found a setting that has allowed more students to login to Degree Map. We are now looking at a misalignment between SSO and Excalibur permissions. We will provide another update in a few hours once we have more details about this potential cause of the issue.

Updated

Civitas is continuing to resolve this issue. An update will be available between 12 PM and 1 PM.

Updated

Civitas is continuing to troubleshoot intermittent issues with our SSO connections. We will provide updates as they are available.

Identified

We are currently working with Civitas on fixing some issues with Single Sign On. Update will be posted once available.

Began at:

Affected components
  • Ancillary Systems
    • Civitas