Current Incident - Multiple Office 365 Services

Microsoft restored all services at about 4:30 a.m. (CDT) on Tuesday, March 16.

Any service that leverages Azure Active Directory (Azure AD) may have been affected.

While we’re focused on remediating all residual impact as soon as possible, some users may have continue to experience the following:

Intune: Admins and users may have intermittently experience the following scenarios: -Admins may have notice enrollment failures as devices retry enrollment -Applications may have not all be shown in the UX or users may have see 401 errors -Compliance checks may have not be successful -Exporting reports may have fail -Admins may notice their tenant's device were not visible within the Intune admin portal

Microsoft Managed Desktop: Admins may have been unable to perform actions within the Microsoft Managed Desktop admin portal. In addition, this issue may have impact end users' ability to interact with new Microsoft Managed Desktop devices.

Outlook.com: Recovered. Office Licensing: Recovered. Microsoft Teams: Recovered. Exchange Online: Recovered. Microsoft Forms: Recovered. SharePoint Online/OneDrive for Business: Recovered. Yammer: Recovered. Admin portal: Recovered. Office Web Applications: Recovered. OneNote: Recovered. Microsoft Stream: Recovered. PowerBI: Recovered.

Final status: We've completed mitigation for the affected Microsoft 365 services, and can confirm that most of these services have recovered. However, Intune and Microsoft Managed Desktop remain impacted. We've published IT244611 and MG244657 to follow these events.

User impact: Users may be unable to access multiple Microsoft 365, Azure, and Dynamics 365 services.

More info: Any service that leverages Azure Active Directory (AAD) may be affected.

While we’re focused on remediating all residual impact as soon as possible, some users may continue to experience the following: Microsoft Teams: Users may notice message delivery delays. Users may also notice issues when searching for contacts. Furthermore, Live Events for Asia-Pacific based tenants may be impacted. Intune: Users may notice impact to end-to-end service delivery. PowerBI: Users may be unable to refresh or load data flows, access settings, or leverage AAD. Office Licensing: Users may be unable to acquire, redeem, or retrieve a license for their Microsoft 365 applications. Office Web Applications: We’re working to confirm mitigation. Outlook.com: We're working to confirm mitigation. Exchange Online: We're working to confirm mitigation. Microsoft Forms: Recovered. SharePoint Online/OneDrive for Business: Recovered. Yammer: Recovered. Admin portal: Recovered. Microsoft Streams: Recovered.

Current status: Our actions to remediate impact across all of our Microsoft 365 services are ongoing. We're continuing to receive positive feedback that some Microsoft 365 services are fully recovered.

Current status: While service health has improved and many users are no longer experiencing problems, we’re taking further steps to identify and remediate isolated residual impact for all Microsoft 365 services including Teams, Exchange services, SharePoint Online, Outlook.com, and the admin portal. In parallel, we're continuing our monitoring actions while the service returns to healthy levels.

User impact: Users may be unable to access multiple Microsoft 365, Azure, and Dynamics 365 services, including the Service Health Dashboard.

More info: Any service that leverages Azure Active Directory (AAD) may be affected. This includes but is not limited to Microsoft Teams, Forms, Exchange Online, Intune and Yammer.

Current status: We are currently rolling out a mitigation worldwide. Customers should begin seeing recovery at this time, and we anticipate full remediation within 60 minutes.

Scope of impact: This issue could affect any user.

Next update by: Monday, March 15, 2021, at 10:30 PM UTC

More info: Any service that leverages Azure Active Directory (AAD) may be affected. This includes but is not limited to Microsoft Teams, Forms, Exchange Online, Intune and Yammer.

Current status: We've encountered some technical difficulties while rolling back the problematic update. We're working on resolving those issues while we explore additional remediation options in parallel. We'll provide an updated ETA on resolution as soon as one is available.

User impact: Users may be unable to access multiple Microsoft 365 and Azure services.

More info: Initial reports indicate that primary impact is to Microsoft Teams; however, other services including Exchange Online and Yammer are also impacted.

Current status: We've identified an issue with a recent change to an authentication system. We’re rolling back the update now to mitigate impact, which we expect will take approximately 15 minutes.

Microsoft is reporting: User Impact: Users may be unable to access multiple Microsoft 365 services.

More info: Initial reports indicate that the primary impact is to Microsoft Teams; however, other services including Exchange Online and Yammer are also impacted.