RightAnswers/NDUS Help Desk page - prompting for NDUS SSO login

Resolved
Resolved

RightAnswers has resolved the Incident. Thank you for your patience.

Investigating

A support ticket has been filed with RightAnswers but there is no new information at this time.

Next update 2pm CST

Investigating

User Impact: Our RightAnswers portal (helpdesk.ndus.edu) is unintentionally prompting for Single-Sign on. This means only users with an NDUS account will be able to log in to access the articles and NDUS Help Desk page.

Account claiming can be completed at: https://ndus.edu/lets-get-started/chancellor-greeeting/ Password changes at: https://ndusiam.ndus.edu/sspr/private/Login Password recovery at: https://ndusiam.ndus.edu/sspr/public/forgottenpassword

Current Status: Technicians are working with RightAnswers to resolve the issue.

Next Update: Noon

23343448

Began at:

Affected components
  • IT Monitoring, Support, & Tracking
    • RightAnswers