Collaborate Ultra Intermittent Issues With Audio

Blackboard has resolved the incident. Thank you for your patience.

Following this morning's (5/13/21) Collaborate Ultra update, a small number of institutions (None from NDUS at this time) have encountered some intermittent issues with audio. When an institution is affected, it doesn't impact all their sessions, just a minority of them, and in these sessions it usually doesn't impact all users. Users impacted can't hear audio, but the issue in some cases resolves itself. Blackboard has prioritized this and are working diligently to fix it, in the meantime the advice to users impacted is to remain in the session as the issue can disappear when their audio re-initializes in the back-end (which happens regularly).