Nelnet payments are currently unavailable

Resolved
Resolved

The issue impacting Nelnet payment processing has been resolved, and payment services are now available for all campuses. Students can resume making payments as normal.

Thank you for your patience and understanding while we worked with Nelnet to resolve the issue.

Updated

User Impact: Nelnet payments are showing "payment option is not allowed at this moment" error due to an unexpected issue impacting payment processing across all campuses.

Current Status: We are working with Nelnet as they continue to look into the issue.

Next Update: 1:15 pm CDT

28614

Investigating

User Impact: Nelnet payments are showing "payment option is not allowed at this moment" error due to an unexpected issue impacting payment processing across all campuses.

Current Status: We are working with Nelnet to resolve the issue as quickly as possible.

Next Update: 11:15am CDT

28614

Began at:

Affected components
  • Ancillary Systems
    • Nelnet