Current Incident: Some systems unavailable in the GFDC

Resolved
Resolved

We have resolved the incident. Thank you for your patience. Please create a ticket if you continue to have issues not related to the current ongoing DNS incident.

Identified

Work continues, we are currently running on failover hardware but need to continue work. In the midst of making a more permanent fix to the issue there may be some moments of failure. If you utilize systems there is a small chance you could be disconnected. We apologize for the inconvenience.

21219034

Recovering

Systems are up and running and should be stable. We continue to work on the solution to fully restore high availability. Please submit an incident for any issues.

Updated

Work continues, we are currently running on failover hardware but need to continue work. If you utilize systems there is a small chance you could be disconnected.

Updated

Some systems have been restored, however, work continues and additional outages are anticipated. Next update will be 7:30 am.

Identified

The problem has been identified and we are working on resolution. Some systems are recovering.

Updated

Work continues and vendor has been engaged. Next update at 7am.

Updated

We continue to investigate, appears all load balanced systems are unavailable.

Next update at 6am.

Investigating

NDUS technicians are working to resolve reported issues. Updates will be provided as they become available.

Began at:

Affected components
  • Campus Connection
    • Campus Connection - Production
    • Campus Connection - Query/Report
    • Campus Connection - Stage
  • Document Imaging
    • Perceptive Content
    • Experience
  • Identity & Authentication
    • VPN - Data Center