DUO Phone Call and SMS Verification is not Functioning

Resolved
Updated

User Impact: Users are unable to pass DUO with Phone Call or SMS Verification

Current Status: The vendor has confirmed Phone Call and SMS verifications is now working again. Please report any lingering issues to the service desk.

Next Update: N/A

21321073

Resolved

The vendor has reported the issues impacting DUO have been resolved.

Updated

User Impact: Users are unable to pass DUO with Phone Call or SMS Verification

Current Status: We are working with the vendor to restore services. DUO Push and Passcode verification are working correctly.

Next Update: 12 PM

21321073

Updated

User Impact: Users are unable to pass DUO with Phone Call or SMS Verification

Current Status: We are working with the vendor to restore services. DUO Push and Passcode verification are working correctly.

Next Update: 10 AM

Investigating

The vendor has reported issues with the functionality of DUO and is working to resolve these issues. Updates will be provided as they become available.

Began at:

Affected components
  • Identity & Authentication
    • DUO