Campus Email Alias are Not Syncing to Some O365 Accounts

Resolved
Resolved

User Impact: Some users may receive an error when trying to use their campus email address. This also means that they will not receive any emails sent to it. Only their @ndus.edu may work.

Current Status: Campus aliases have been resynced and email functionality is back to normal. Please report any lingering issues to the Service Desk.

Next Update: N/A

Identified

User Impact: Some users may receive an error when trying to use their campus email address. This also means that they will not receive any emails sent to it. Only their @ndus.edu may work.

Current Status: Technicians have identified a fix and we are waiting for Azure AD sync to update the affected accounts.

Next Update: 2 PM

Began at:

Affected components
  • Identity & Authentication
    • ad.ndus.edu
    • NetIQ
  • Office 365
    • Outlook