Resolved
Resolved

We have resolved the incident. Thank you for your patience. If you continue to have any issues please submit a Team Dyanmix ticket. Thank you.

Recovering

TouchNet placed a fix into Production late 11/23/2021. We will be monitoring the system this morning to make sure all reported issues have been resolved.

Identified

TouchNet have confirmed there is a problem, and are working to resolve. They expect to have the fix live by EOD 11/23/2021. We will keep you updated as we know more.

Investigating

NDUS Business Analysts are working to resolve reported issues with Storefront slowness and Credit Card processing. Updates will be provided as they become available.

Began at:

Affected components
  • Ancillary Systems
    • Nelnet