Current Incident - NDUS Office 365 OneDrive Quotas

Current status: The deployment has been completed successfully. Additionally, Microsoft has identified that the fix will take approximately 24 hours to take full effect. Microsoft will continue to closely monitor the environment during this timeframe to ensure the service remains in a healthy state, and that the fix progresses as intended.

Current status: Microsoft has validated that the mitigation steps successfully resolve this issue and they will begin deployment once the full scope of impacted users has been determined. Microsoft's effort to determine the full scope of impacted users is ongoing, and due to the complex nature of this activity, make take an extended amount of time to complete.

Next update by: Thursday, August 26, 2021, 2:00 PM (7:00 PM UTC)

Current status: Microsoft is gathering a list of affected users in order to apply the mitigation steps. Meanwhile, Microsoft is validating their mitigation steps with a sample of users before applying them to all of the affected infrastructure.

Next update by: Thursday, August 26, 2021, 12:00 PM (5:00 PM UTC)

Microsoft engineers are validating the mitigation on a sample of affected users and if successful, it will be deployed across the affected tenants.

Next update by: Thursday, August 26, 2021, 10:00 AM (3:00 PM UTC)

User Impact: Users' OneDrive for Business storage limits are lower than expected.

More info: As a workaround, admins can individually set the quota for impacted users.

https://docs.microsoft.com/en-us/onedrive/change-user-storage

For any content which exceeds the 1TB storage quota, users may only be able to see their content in read-only mode.

Whilst in read-only mode, users can access their content in OneDrive for Business, but are unable to make changes.

Current status: Microsoft is preparing to revert recent changes made to the quota settings to resolve the issue.

Scope of impact: Impact is specific to users who are served through the affected infrastructure.

Root cause: An exception is not recognizing user licenses and reverting the storage quota limit to the default settings of 1TB.

Next update by: Thursday, August 26, 2021, 8:00 AM (1:00 PM UTC)