unable to resolve dns some users cannot login to VPN

Resolved
Resolved

We have resolved the incident. Thank you for your patience. DNS and VPN services have been restored.

Recovering

DNS services for campus and datacenter are restored including VPN. We are continuing to monitor the situation and will update accordingly.

Investigating

DNS resolution failing for internal and external users. Some users cannot access datacenter VPN and UND VPN. Investigating this incident at this time.

Began at:

Affected components
  • Academic Technologies
    • Blackboard Collaborate Ultra
    • Blackboard Ally
    • Respondus Lockdown Browser
    • SafeAssign
    • VoiceThread
    • YuJa
  • Ancillary Systems
    • Ad Astra
    • Civitas
    • FAMIS - Cloud
    • FAMIS - Mobile
    • Follett
    • Nelnet
    • Parchment
    • T2/Parking
    • The Housing Director (THD)
  • Blackboard Learn
  • Bulk Communications
    • Assurance
    • Connect
    • Listserv
    • Twilio
  • Campus Connection
    • Campus Connection - Production
    • Campus Connection - Query/Report
    • Campus Connection - Stage
  • Document Imaging
    • Perceptive Content
    • Experience
  • Hosted Apps/Web Sites/File Servers
    • blogs.und.edu
    • Citrix Virtual Apps
    • CTS.NDUS.edu
    • Citrix Virtual Desktop
    • Explorance
    • File Servers
      • NDUS FS
      • UND FS
      • UND Student FS
    • ftp.ndus.edu
    • ftp.und.edu
    • Informer
    • Inside.NDUS.edu
    • netstorage.und.edu
    • NDUS.edu
    • SemTek
    • SPOL
    • Starfish
    • Udrive.und.edu
    • WebWorks
    • WordPress
  • Identity & Authentication
    • ad.ndus.edu
    • ADFS
    • DUO
    • NetIQ
    • VPN - Data Center
    • VPN - NDUS
    • VPN - UND
  • Internal/Backend Services
    • coreapps.und.edu
    • coreapps2.und.edu
    • Github
    • MOVEit Transfer
    • MOVEit Automation
    • Titanium
  • IT Monitoring, Support, & Tracking
    • RightAnswers
    • ServiceNow
    • Splunk
    • TeamDynamix
  • Fabric
  • Network & Internet
    • CTS Locations
      • Data Center Office
      • IT Building
      • Perficient Tower
    • DNS
    • GF Data Center Network
    • ISE
    • NDIT StageNet/Internet
    • UND Campus Network
      • UND Building Network
      • UND Entire Campus Network
  • ODIN
    • Alma
    • Aleph
    • EZProxy
    • Polaris
    • Primo
    • Search
    • SFX
    • Website
  • Office 365
    • Outlook
    • SharePoint / OneDrive
    • Teams
    • Teams Voice
  • PeopleSoft Finance
  • PeopleSoft HCM
  • Security Applications
    • Cortex XDR
    • Delinea Secret Server
    • Infosec IQ
    • LastPass
    • Liquid Files
    • Spirion
    • Tenable.io